Privacy Policy
Your privacy matters to us
Last updated: February 2026
1. Who We Are
Durks is a fast food restaurant located at 165 Warwick Rd, Birmingham, B27 6RG, United Kingdom. We offer dine-in, collection, and delivery services, as well as merchandise and artwork for purchase.
For any questions about this privacy policy or how we handle your data, please contact us at [email protected] or call us on +44 XXX XXX XXXX.
Durks is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of personal information:
Contact & Communication
- Name, email address, and phone number (when you contact us or place an order)
- Messages and correspondence you send to us via our contact form
- Email address (when you subscribe to our newsletter)
Orders & Transactions
- Delivery address and collection details
- Order history and preferences
- Payment information (processed securely by our payment providers — we do not store card details)
Merchandise & Art Purchases
- Shipping address and billing details
- Purchase history
Promotions & Giveaways
- Name, email, and any other information you provide when entering promotions or prize draws
- Social media handles (if required for entry)
Technical Data
- IP address, browser type, operating system, and device information
- Pages visited, time spent on our website, and referring URLs
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use your personal data for the following purposes:
- Fulfilling orders — processing food orders for collection or delivery, merch orders, and art purchases
- Communication — responding to your enquiries, sending order confirmations and updates
- Newsletter & marketing — sending promotional emails, offers, and updates (only with your consent)
- Promotions & prize draws — administering competitions, selecting winners, and delivering prizes
- Improving our services — analysing website usage to enhance your experience
- Legal obligations — complying with food safety regulations, tax requirements, and other legal duties
- Fraud prevention — protecting against fraudulent transactions and misuse of our services
4. Legal Basis for Processing
Under UK GDPR, we process your data based on the following legal grounds:
Processing necessary to fulfil your orders and deliver goods or services you have requested.
Where you have given clear consent for us to send marketing communications or process data for promotions.
Processing necessary for our legitimate business interests, such as improving our website and services, provided your rights are not overridden.
Processing required to comply with food hygiene laws, tax regulations, and other legal requirements.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Delivery partners — such as Uber Eats and Deliveroo, to fulfil delivery orders
- Payment processors — to securely process transactions
- Email marketing providers — to send newsletters and promotional communications
- E-commerce platforms — such as Shopify, to process merchandise and art purchases
- Analytics providers — to help us understand website usage (data is anonymised where possible)
- Legal authorities — when required by law or to protect our legal rights
All third-party providers are required to process your data securely and in accordance with applicable data protection laws.
6. Data Retention
We keep your personal data only for as long as necessary:
7. Cookies
Our website uses cookies and similar technologies to enhance your experience:
- Essential cookies — required for the website to function properly (e.g., remembering your promo banner preference)
- Analytics cookies — help us understand how visitors use our site so we can improve it
- Marketing cookies — used to deliver relevant advertising and track campaign effectiveness
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Ask us to correct any inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data ("right to be forgotten")
Right to Restriction
Ask us to limit how we use your data
Right to Portability
Receive your data in a structured, commonly used format
Right to Objection
Object to processing based on legitimate interests or direct marketing
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Third-Party Services
Our website may contain links to third-party platforms, including ordering services (Uber Eats, Deliveroo), our merchandise store (Shopify), and social media pages. These services have their own privacy policies, and we are not responsible for their data practices.
We encourage you to review the privacy policies of any third-party services you interact with through our website.
10. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete the information.
11. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes using encrypted connections (SSL/TLS), secure payment processing, and restricted access to personal data.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to following best practices.
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.
For significant changes, we may notify you via email or a prominent notice on our website.
13. Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us: