Welcome to Durks. These terms and conditions govern your use of our website (https://durks.co.uk), our food ordering services (collection and delivery), merchandise store, art sales, promotions, and all related services.

By accessing our website or using any of our services, you agree to be bound by these terms. If you do not agree, please do not use our services.

Durks is operated from 165 Warwick Rd, Birmingham, B27 6RG, United Kingdom.

Placing Orders

• Orders can be placed through our website, in-store, by phone, or through third-party platforms (Uber Eats, Deliveroo).
• All orders are subject to availability. We reserve the right to refuse or cancel any order at our discretion.
• Prices are displayed in GBP and include VAT where applicable. We reserve the right to change prices at any time without prior notice.
• By placing an order, you confirm that all information provided is accurate and complete.

Collection Orders

• Collection orders must be picked up from our premises at the time specified.
• We will hold collection orders for a reasonable period. Uncollected orders may be disposed of and no refund will be issued.
• You may be required to show proof of your order (e.g., order confirmation) upon collection.

Delivery Orders

• Delivery is available within our designated delivery area. Delivery areas and fees may vary and will be confirmed at checkout.
• Estimated delivery times are approximate and not guaranteed. Delays may occur due to high demand, traffic, or weather conditions.
• You must ensure someone is available to receive the delivery at the specified address. Failed deliveries due to incorrect addresses or unavailability may not be refunded.
• Orders placed through third-party platforms (Uber Eats, Deliveroo) are subject to those platforms' terms and conditions in addition to ours.

Allergens & Dietary Information

• Payment must be made in full at the time of ordering unless otherwise agreed.
• We accept major credit and debit cards, as well as other payment methods displayed at checkout.
• All payments are processed securely through our third-party payment providers. We do not store your card details.
• If a payment fails or is declined, your order will not be processed.
• Prices for orders placed through third-party delivery platforms may differ from in-store or website prices.

We take pride in our food and service. If something isn't right, please let us know:

• Merchandise is sold through our website and may also be available in-store.
• All merchandise descriptions, images, and sizing guides are provided as accurately as possible. Slight variations in colour may occur due to screen settings.
• Merchandise orders will be shipped to the delivery address you provide. Shipping times and costs will be confirmed at checkout.
• Risk of loss and title for merchandise passes to you upon delivery.
• We are not responsible for delays caused by shipping carriers or customs.

• Art pieces displayed on our website are original works or limited editions as described. Each listing will specify whether the piece is an original, print, or limited edition.
• Art images on our website are representative. Actual colours and details may vary slightly from what is displayed on screen.
• All art is sold as-is. Ownership of the physical piece transfers to you upon delivery, but intellectual property rights (including copyright) remain with Durks and/or the original artist unless explicitly stated otherwise.
• You may not reproduce, distribute, or commercially exploit purchased artwork without written permission.

From time to time, we may run promotions, competitions, and prize draws. The following general terms apply unless specific promotion terms state otherwise:

• Promotions are open to UK residents aged 16 and over unless otherwise stated.
• Employees and immediate family members of Durks are not eligible to enter.
• Only one entry per person unless otherwise specified.
• Winners will be selected at random (for prize draws) or by a panel of judges (for competitions) and notified via the contact details provided.
• Prizes are non-transferable and cannot be exchanged for cash.
• We reserve the right to substitute a prize of equal or greater value if the original prize becomes unavailable.
• We reserve the right to cancel, modify, or suspend any promotion at any time if circumstances beyond our control make it necessary.
• By entering a promotion, you agree to the use of your name and likeness for promotional purposes without additional compensation.
• Specific promotion terms will be published alongside each promotion and will take precedence over these general terms.

• By subscribing to our newsletter, you consent to receiving marketing emails from Durks, including offers, news, and updates.
• You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
• We will not share your email address with third parties for their marketing purposes.
• For more information on how we handle your data, please see our Privacy Policy.

• All content on this website — including text, graphics, logos, images, artwork, videos, and design — is the property of Durks or its licensors and is protected by UK and international copyright, trademark, and intellectual property laws.
• The Durks name, logo, and branding are trademarks of Durks. Unauthorised use is prohibited.
• You may not copy, reproduce, modify, distribute, or create derivative works from any content on this website without our prior written consent.
• Limited, personal, non-commercial use of our website content (such as sharing on social media with proper attribution) is permitted.

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to our systems, servers, or data
• Interfere with or disrupt the website's functionality or security
• Transmit any viruses, malware, or harmful code
• Use automated tools (bots, scrapers) to access or collect data from our website
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Submit false, misleading, or fraudulent orders or information

We reserve the right to restrict or terminate access to our website for any user who violates these terms.

• Our website and services are provided "as is" without warranties of any kind, whether express or implied.
• To the fullest extent permitted by law, Durks shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.
• Our total liability for any claim arising from or related to our services shall not exceed the amount you paid for the specific order or product giving rise to the claim.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
• We are not responsible for any loss or damage resulting from factors outside our reasonable control, including but not limited to adverse weather, traffic, technical failures, or actions of third-party delivery services.

Our website contains links to third-party services, including but not limited to ordering platforms (Uber Eats, Deliveroo), our merchandise store (Shopify), and social media platforms.

• These third-party services have their own terms and conditions and privacy policies, which you should review before using them.
• We are not responsible for the content, practices, or availability of third-party services.
• Your interactions with third-party services are solely between you and the third party.

We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting to this page with a revised "last updated" date.

Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

If you have any questions about these terms or need to get in touch, please contact us: